Merge Duplicate Patient Records

The application allows you to merge duplicate patient records that may have been inadvertently created.  The application attempts to minimize this possibility by checking for patients with the same demographics being added to ScriptSure during the Add New Patient process.  Duplicates can still occur, and the following steps allow you to Merge duplicate patient records into one.

Permissions Alert: You may not have the necessary permissions to perform this function. If access has been restricted by an administrator, please reach out to them to update your role to one that includes this functionality. 

Steps to Merge:

1.     Login to ScriptSure and go to the Home Screen

2.     At the Home Screen, click the three vertical dots next to the Search button, and then select Merge Duplicate Patient Records from the dropdown.

3.     After clicking the Merge button, search for the patient you want to make the primary record.  This means all the prescription, allergy, DX, etc. information will be added to this patients record.  All demographics will remain.

4.     Next, you need to search for the duplicate patient record and click SELECT AS DUPLICATE and click Next. 

5.     Verify the Duplicate Patient to merge into the Primary Patient, and Click Complete Merge.

6.     Confirm the merge, and only the Primary Patient Record will remain.