Pending Prescription Alerts Setup (Text & Email Messages)

Modified on Tue, 3 Sep at 2:12 PM

TABLE OF CONTENTS

The steps below detail how a practice/organization and individual Providers can setup text and email alerts to inform them there are pending prescriptions in a Provider’s Queue that needs attention. A provider is anyone with a DEA/NPI number and authorized to send prescriptions in ScriptSure.

Administrators

Only administrators for an account can turn on SMS text and email alerts functionality for pending prescriptions for a practice; this is a Global Setting. After Enabling Alerts, Provider’s can receive alerts if their profile is setup correctly with an email and cell phone number.

SETTINGS AND HOW TO ENABLE ALERTS FOR AN ACCOUNT

1. In order for Providers to receive pending prescription alerts click on "Current Practice" on the left hand corner in ScriptSure;

2. When the "Current Practice" window opens, click the gear icon right across the practice you'd like to select and then click "Manage Practice":

3. Then click on "Practice Settings"

4. On the left part of the screen under "Pending Prescription Alerts," where you can enable alerts by clicking on the slider button on the screen.

5. Once the slider button is clicked, the notifications and alerts settings will appear:

6. In the Screenshot below, set the other options for allowing users to receive SMS text messages and/or allowing for Email Messages. When alerts are turned on at the practice level it means each Provider will have the option of receiving an SMS text and/or email alert. Note: Providers can under their own settings turn these on or off for themselves.

Example: If only SMS text messages are turned on by the administrator, then the Providers will ONLY be able to receive SMS text alerts.

7. View and select or edit the appropriate options as desired:

Alert Sending Enabled: This allows for an administrator to activate the sending of alerts for the practice/organization.
Allow SMS Text Messages: Enabling this setting (slide right to enable) allows for the application to send a an SMS text alert to a provider’s SMS text-capable cell phone added to their user profile. Standard text message rates apply from the provider's cell phone provider.
Allow Email Messages: Enabling this setting (slide right to enable) allows for the application to send an email alert to the provider login email address in the user profile.
Default message: This is the message that users will receive to their email or text to inform them that a prescription is pending their approval. It is recommended to use the default message presented, but you can modify and enter up to 150 characters.
Alert Interval: This refers to the amount of time for a follow-up message to be sent to a prescriber. Users can set from an interval of 30 minutes to 240 minutes. For example, if the setting interval is set to 30 minutes, and a pending prescription lands in a provider’s queue at 1:00pm, the provider will receive a SMS text at 1pm and another at 1:30pm, 2:00pm (every 30 minutes until the prescription is addressed and removed from the Providers queue).
Do Not Disturb: Allows an administrator to set a global do not disturb Start and End time period for all Providers. During the do not disturb period, Providers will not receive SMS text or email messages regarding the pending prescription alerts.

Provider Setup for SMS TEXT ALERTS

A critical step in receiving SMS Text Alerts is adding a SMS text capable cell phone number to the Provider’s User Profile. To do this:

1. Click name in the top right and when the drop down appears, click "My Profile" then click "EDIT":

2. At the User Profile window, enter the Cell Phone number you would like to receive SMS text messages to and you may also check on this page the email address where the email notifications are going to:

3. Click "SAVE" to store the settings.

Notes:

Standard text message rates apply from the Providers cell phone provider; consult cell phone service provider and contract for details.
The User Profile window shows the email address that email alerts will be sent to; this is the same email to login to ScriptSure.