Pending Prescription Alerts Setup (Text & Email Messages)

TABLE OF CONTENTS

• Administrators
• SETTINGS AND HOW TO ENABLE ALERTS FOR AN ACCOUNT
• Provider Setup for SMS TEXT ALERTS
• Provider Settings

The steps below detail how a practice/organization and individual Providers can setup text and email alerts to inform them there are pending prescriptions in a Provider’s Queue that needs attention. A provider is anyone with a DEA/NPI number and authorized to send prescriptions in ScriptSure.

Administrators

Only administrators for an account can turn on SMS text and email alerts functionality for pending prescriptions for a practice; this is a Global Setting.  After Enabling Alerts, Provider’s can receive alerts if their profile is setup correctly with an email and cell phone number.  

An administrator can login, go the Settings>Practice Settings>Pending Prescription Alerts to enable and set the appropriate options for prescribing users.  

SETTINGS AND HOW TO ENABLE ALERTS FOR AN ACCOUNT

 1.           In order for Providers to receive pending prescription alerts;

2.           When the Settings Window opens, click Pending Prescription Alerts under the Practice Settings:

3.           The administrator must first Enable the alert functionality.  This is enabled when the slider is slid to the right and orange: .

4.           In the Screenshot below, set the other options for allowing users to receive SMS text messages and/or allowing for Email Messages. When alerts are turned on at the practice level it means each Provider will have the option of receiving an SMS text and/or email alert.  Note:  Providers can under their own settings turn these on or off for themselves.

Example: If only SMS text messages are turned on by the administrator, then the Providers will ONLY be able to receive SMS text alerts.

5.           View and select or edit the appropriate options as desired:

• Alert Sending Enabled: This allows for an administrator to activate the sending of alerts for the practice/organization.
• Allow SMS Text Messages: Enabling this setting (slide right to enable) allows for the application to send a SMS text alert to a provider’s SMS text capable cell phone added to their user profile.  Standard text message rates apply from the Providers cell phone provider.
• Allow Email Messages: Enabling this setting (slide right to enable) allows for the application to send an email alerts to the provider login email address in the user profile.
• Default message: this is the message that users will receive to their email or text to inform them that a prescription is pending their approval.  It is recommended to use the default message presented, but you can modify and enter up to 150 characters.
• Alert Interval:  This refers to the amount of time for a follow-up message to be sent to a prescriber.   Users can set from an interval of 30 minutes to 240 minutes.  For example, if the setting interval is set to 30 minutes, and a pending prescription lands in a provider’s queue at 1:00pm, the provider will receive a SMS text at 1pm and another at 1:30pm, 2:00pm (every 30 minutes until the prescription is addressed and removed from the Providers queue).
• Do Not Disturb: Allows an administrator to set a global do not disturb Start and End time period for all Providers.  During the do not disturb period, Providers will not receive SMS text or email messages regarding the pending prescription alerts.

6.           Click Save and the Close in the bottom left to store the changes:

Provider Setup for SMS TEXT ALERTS

A critical step in receiving SMS Text Alerts is adding a SMS text capable cell phone number to the Provider’s User Profile.  To do this, a Provider should go to Settings>Edit Profile>Cell Phone field.

1.           Click name in the top right and when the drop down appears, click Edit Profile:

2.           At the User Profile window, enter the Cell Phone number you would like to receive SMS text messages to.  

3.           Click Complete to store the settings.

Notes:

• Standard text message rates apply from the Providers cell phone provider; consult cell phone service provider and contract for details.
• The User Profile window shows the email address that email alerts will be sent to; this is the same email to login to ScriptSure.

Provider Settings

After the Administrator has enabled the usage of alerts at the practice, and after a Provider has ensured that a cell phone is added to their profile, the Provider will begin receiving alerts any time a prescription is in the Provider’s pending prescription Queue.  A Provider can login and set their individual preferences by going to Settings>User Settings>Pending Prescription Alerts to enable and set the appropriate options for themselves. By default, the settings for all Providers are enabled after the Administrator turns on the alert capability at the Practice Settings level.

PROVIDER SETTINGS FOR ALERTS:
 1.            Click name in the top right and then Settings.  

2.           The Settings window will open and under User Settings a Provider can set their preferences under Pending Prescription Alerts.

• Alert Sending Disabled: Keep this setting off (left and gray) to keep alerts enabled! Slide right and orange to disable this feature.
• Disable SMS Text messages: Keep this setting off (left and gray) to keep alerts enabled! Slide right and orange to disable this feature.
• Disable Email messages: Keep this setting off (left and gray) to keep alerts enabled! Slide right and orange to disable this feature.
• Do Not Disturb: Allows a Provider to set do not disturb Start and End time period.   During the do not disturb period, Providers will not receive SMS text or email messages regarding the pending prescription alerts.

3.           Click Save and the Close in the bottom left to store the changes: