Change or Update ID.me Settings - New Cell phone

NEW CELL PHONES or DISCONNECTED PHONES:

If you have a new cell phone or if your cell was disconnected from your ID.me account, you can follow these steps below to add or re-associate a cell phone to your ID.me account. 

Anytime you get a new cell phone the ID.me account must be updated with the new cell.  This must be manually done; just transferring your data, apps, etc. from your old phone to your new phone will not automatically enable the new phone for ID.me.  The reason is because each device is unique and it is the DEVICE that is being added to your ID.me account.

TO update your ID.me with the new cell phone, you need to go to ID.me website directly.  Please follow these steps:

1. Go to https://www.id.me/
2. Click My account, Sign-In or your name in the top right
3. Enter your ID.me username and password and sign in to ID.me
4. If you have your old phone, complete your login with the Authenticator app on the old phone and skip to step 5. 

                a. If you do not have your old phone, when this window opens (shown below), click UPDATE YOUR SETTINGS HERE link at the bottom of the window and confirm your email address and go through the steps presented to get into your ID.me account.  Then move on to Step 5.

5.    After Getting in to your account, click  Sign In and Security Tab at the top of the screen (shown below), you will be able to click Setup Up next to the PUSH NOTIFICATION if you haven’t already set this up (or select whichever method you prefer).  If you prefer CODE GENERATOR, click ADD on that area.

Your account will look similar to this:

 6.  After Clicking Setup, you will then Select Text message (this is a method to get the authenticator app on your phone, this is not saying you are selecting text message as an approval method).  Enter your cell (smartphone) number and click to Continue.  After this you will get a text message with a LINK to download the Push Notification (ID.me authenticator app) – you will then see a notice to check your phone texts for a link to download the app to your phone.

7.  On your phone, check your text messages for a text like the following:  Click the longer link in the text message:

       8. Your phone will then take you through the steps to download the app through the App Store or other relevant app download on your phone.    After the app is on your phone, you can OPEN the app and then click YES to approve this SIGN IN on your ID.ME account. This completes the setup.

 9.  Please go back to your ID.me account, you will now see the following (next to Push notification will be your device and today’s date).

NOTE:  Remove your old authentication cell (devices) if any that you see under TEXT MESSAGE or Push Notification or Code Generator if desired.  If old phones are not removed, you will be asked every time you use ID.me WHICH phone you want to use. 

When done, you can close the ID.me window and then login to ScriptSure and you can use ID.me again.  If you want to test it working, simply try to log back in to ID.me account on the ID.me site.