How to Inactivate, Reactivate or Delete a User (limited to invited status users only)

In the ScriptSure Manage Site, administrators are responsible for maintaining proper access control to ensure security, compliance, and workflow efficiency. Over time, users may leave the organization, change roles, or need temporary suspension of access. In such cases, administrators can inactivate, reactivate, or, in limited cases, delete user accounts.

This guide provides step-by-step instructions for managing user statuses in ScriptSure.

User Status Types in ScriptSure

Before performing any action, it's important to understand the different user status types:

• Active – The user has full access to ScriptSure services.
• Inactive – The user cannot log in or use any system features.
• Invited – The user has been invited to register but has not completed the sign-up process.
• Deleted – The account has been permanently removed (only available for user that have not completed the invite process).

Permission Requirements

Only users with Administrator privileges can inactivate, reactivate, or delete users.

How to Inactivate a User

Steps:

1. Log in to the ScriptSure Manage Site with admin credentials.
2. Go to the “Users” tab.
3. Use the search or filter to locate the user by name, email, or user ID.
4. Click on the user’s profile by clicking on “View”.
5. Change the status to Inactive by clicking "Inactivate User" button.

    6. A pop-up message will appear for the conformation of inactivation.

    7. Click on "Yes".

Inactivated users lose access immediately and cannot log in.

How to Reactivate a User

Steps:

1. Navigate to the Inactive user list by filtering the user list by status.
2. Click on the inactive user’s profile.

    3. Change the Status from Inactive to Active.

    6. A pop-up message will appear for the conformation of ireactivation.

    7. Click on "Yes".

How to Delete a User

Steps:

• Locate the user with Invited status.
• Click the “Delete” or trash icon next to their profile (under Actions).
• Confirm the deletion when prompted.

Once deleted, the invitation link becomes invalid and cannot be reused.